Frequently Asked Questions

HOW TO TAKE GOOD CARE OF MY WATCH?

After unpacking your new LARSEN & ERIKSEN watch, please ensure that the crown (the round thing on the right side of the watch by which you set the time) is fully pushed down at all times. If the crown is not fully pushed down, this can expose the watch to water damage which will not be covered by the warranty.
Please note that our Aktiv watches come with a "screw-down" crown, meaning you will have to (1) push it down and (2) screw it into place in order to ensure the 20ATM water resistance. 

In order to make your LARSEN & ERIKSEN watch last a lifetime, please treat it with care and avoid wearing it while showering, cleaning, gardening, swimming or doing sports (unless it is from our Aktiv collection).

Do not put it in direct contact with perfume, make-up or other harmful chemicals as the plating and rubber seals of the watch and the materials of the straps cannot tolerate any form of chemicals.

If your LARSEN & ERIKSEN watch has been in close contact with any of the above mentioned chemicals and/or chlorine, hair spray, sweat and/or salt water, we recommend that you immediately clean it by using a soft damp cloth. Please do not use chemicals, solvents or soap as these can irreparably damage the seals and the finish of the watch. 

HOW TO INTERPRET “WATER RESISTANT 3ATM/5ATM”?

Some LARSEN & ERIKSEN watches are either "Water Resistant 3ATM" or "Water Resistant 5ATM". As a rule of thumb, this means that they are resistant to a maximum of rain and splashes of water. Please note that "Water Resistant" does not mean that our watches are waterproof. Thus, we highly recommended to avoid putting our watches with a water resistance of 3/5ATM in contact with moving water.

This includes not using these watches when swimming, showering and/or bathing as this can lead to water damage which will not be covered by the warranty.

Also, we highly recommend not to wear/leave our watches in a shower, sauna or hot bathroom as the heat can cause the metal components to expand at a different rate to the rubber gaskets. This can create tiny openings between the case and the glass that - by time - can allow water droplets to penetrate the watch.

Should water or condensation appear inside your watch, have the watch checked by a certified watch technician or dealer immediately, as water can irreparably damage the watch components. 

HOW TO ACT IN THE CASE OF THE NEED FOR REPAIRS, SERVICE AND/OR BATTERY REPLACEMENT?

LARSEN & ERIKSEN watches are designed and manufactured to meet the demanding requirements of normal, everyday use with a focus on fashion and style usage rather than sports and active usage.

In case of the need for repairs, service and/or battery replacement, please do not attempt to open the watch nor to remove the caseback. Any and all work required, including battery replacement, must be carried out by a certified watch technician or dealer - otherwise, the warranty will instantly become void.

 

WHAT WARRANTY DOES MY WATCH COME WITH?

When purchasing through www.larseneriksen.com, your LARSEN & ERIKSEN watch is covered by a Limited Lifetime Warranty under the terms and conditions of this warranty.

The warranty covers defects due to faulty material and/or workmanship, subject to normal conditions of use. The warranty does not cover battery, glass, straps, discoloration of light colored watches and/or components and/or other damage (including water damage) resulting from improper handling, lack of care, accidents and/or normal wear and tear. In case of defects covered by the warranty, your LARSEN & ERIKSEN watch will either be repaired or replaced free of charge.

In case of replacement, we can't guarantee that you will receive the same model again. If your model is not available, a similar watch of equal value and appearance will be provided.

The warranty becomes void in the event of servicing or repair of the watch by any person not duly authorized, except for strap adjustment.
You may have greater rights under local laws. 

WHAT WARRANTY DOES MY "NON-WATCH" PRODUCT COME WITH?

When purchasing through www.larseneriksen.com, your LARSEN & ERIKSEN product is covered by a two year warranty under the terms and conditions of this warranty.

The warranty covers defects due to faulty material and/or workmanship, subject to normal conditions of use. The warranty does not cover battery, glass, straps, discoloration and/or components and/or other damage (including water damage) resulting from improper handling, lack of care, accidents and/or normal wear and tear.

In case of defects covered by the warranty, your product purchased through www.larseneriksen.com will either be repaired or replaced free of charge. In case of replacement, LARSEN & ERIKSEN can't guarantee that you will receive the same product again. If your product is not available, a similar product of equal value and appearance will be provided.

The warranty becomes void in the event of servicing or repair of the product by any person not duly authorized.
You may have greater rights under local laws. 

WHAT DOES “RISK-FREE HOME TRY-ON” MEAN?

We offer free shipping and free return on all orders above 500 DKK / 75 USD / 65 EUR. This means that you can try any of our watches on at home, and if you - for any reason - do not like it, you can ship the watch back to us for free and have your money refunded. No questions asked.

In order to qualify for a refund, please make sure the watch is in a new/unused condition, meaning that the crown needs to remain not pushed in at all time, the front and back plastic cover must not be removed, and the strap needs to not have any heavy scratches or marks. Also, please make sure to include the original box.

As mentioned under "Shipping & Return", please note that all packages are shipped from our warehouse in Copenhagen, Denmark, and we do not control any extra duties/taxes that may occur to packages after they have left our warehouse. Thus, you will be responsible for paying for any additional charges that may occur for customs clearance. As customs policies may vary from country to country, please contact your local customs office for further information.

Looking to find out more about our shipping and return policy? Not a problem. Simply click here.

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